Retailers and Service Providers that strive to exceed their customers' expectations rely heavily on consumer feedback. The most effective method for obtaining this vital information is through a process referred to as secret shopping. A 'secret shopper' is contracted by the merchant to pretend to be a customer and to conduct a review of their experience with the merchant's product and/or service. Participation in the secret shopping industry can be time-consuming and even a bit confusing for even the most experienced. ProShoppersOnline is a central resource hub for all of the "shopper's" needs. We provide everything from industry orientation and training, tips and tricks, online resume builder, assignment resources and live shopper support. Contact us to get started or for more information.